Every
Rejected
Pallet Has
A Next Move
The average perishable return loses
Thaw is the command center that stops the bleed — from dock rejection to disposition in under 4 hours.
Intake & Triage
From dock rejection to digital chain-of-custody in under 8 minutes. Every pallet logged, probed, and graded before it touches a rack.
Dock Rejection Intake
SLA: ≤ 8 min intakeDriver presents rejection paperwork. Thaw agent initiates digital chain-of-custody within 8 minutes of dock arrival.
Temperature Verification
TOLERANCE: ±0.5°CCalibrated probe logging across 6 points per pallet. HACCP-compliant data capture. Thermal imaging for frozen block integrity.
Product Condition Grading
GRADES: A / B / C / DGrade A–D classification system. Photo documentation per SKU. Organoleptic assessment for refrigerated product.
System Assignment
SLA: ≤ 45 min to assignmentLoad enters Disposition Engine with full temp log, condition grade, remaining shelf life calculation, and regulatory flags.
Every step timestamped, GPS-tagged, and linked to the pallet's digital twin. Chain of custody is unbroken from the moment the driver signs the rejection slip.
Disposition Engine
An AI-assisted decision matrix evaluating 14 variables — shelf life, temperature excursion history, grade, market pricing, and regulatory status — to route every load to its highest-value next use.
Thaw clients recover an average of $0.47/lb on rejected loads vs. the industry average of $0.09/lb — a 5.2× improvement in recovery value.
Recovery Analytics
Every load generates a recovery report. Every report feeds the model that makes the next decision faster. Your operations team sees the full picture — by SKU, facility, carrier, and reason code.
SLA breach triggers automatic escalation to your assigned account manager within 15 minutes. Every guarantee is contractually binding.
Before Thaw, a dock rejection was a four-day fire drill. Now it's a 4-hour process with a recovery check at the end. We stopped treating returns as a write-off.
Regulatory Compliance
Every Thaw facility operates under a unified compliance framework. Your legal team gets documentation. Your ops team gets speed. Nobody gets a fine.
Every pallet movement, temperature reading, and disposition decision is immutably logged with timestamp, facility ID, operator badge, and GPS coordinates. Full audit export available in 15 minutes for any regulatory inquiry.
Every Hour Without
A System
Is A Decision
The average national distributor leaves $2.3M/year in recoverable value on the dock floor. Not because they don't care — because they don't have the infrastructure.
Thaw is that infrastructure. Built for VP-level decisions at the scale of thousands of pallets per month.
No commitment. Audit is free. Playbook is free.
The only cost is continuing to write off returns.